If ZookaWare Pro has a bug please contact us, we will fix the bug and release the fix in our next software release. We release new software versions every 2-4 weeks. Your ZookaWare Pro subscription will be extended for free for twice the amount of time it takes us to fix the bug (so if your bug fix takes 2 weeks to fix, we will add 4 weeks to your subscription for free).

If you have any questions or feel ZookaWare Pro didn't accomplish your goal please contact us so we can help you out! We will try to solve your issue for you!

If for any reason at all you are unhappy with ZookaWare Pro contact us through our live chat on the right side of this page or email us at support@zookaware.com and please include your email used when purchasing ZookaWare Pro or your receipt number and we're happy to refund 100% of your purchase price plus any taxes. We issue all refunds no questions asked within 24 hours of request and up to 60 days after your purchase. Our money back guarantee covers first time purchases and yearly subscription charges.

If you have any feedback about why you want a refund we appreciate it so we can improve our product and service!

Your refund normally takes 2-3 business days to show up on your credit card statement.

If you have any questions about ZookaWare Pro, how it works or anything else we can do to help you please let us know in the chat widget to the right! We find that sometimes refund request is a result of a simple misunderstanding, maybe our help articles are missing some content or something easy we can solve quickly for you. We hope to keep you as a satisfied customer so please contact us and allow us the opportunity to make you happy!

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