ZookaWare Pro is a yearly auto renewal subscription. Your subscription includes new software updates every 2-4 weeks, daily spyware updates and daily American based support. You may request your subscription to be cancelled at any time and we cancel all subscriptions within 24 hours of request with no questions asked.

Each subscription is valid for up to 5, 10 or 15 computers depending on how many computers you purchased ZookaWare Pro for. You are welcome to transfer to a new computer at any time without contacting us. More details about setting up a new computer, second computer and transferring to a new computer can be found here

Our payment processor emails you one week prior to billing your yearly subscription fee and a receipt email upon billing your subscription.

Update Your Payment Information

  1. If your subscription is through Paddle please contact us and we will send your subscription update link to you.
  2. If your subscription is through 2Checkout you can update your credit card or cancel your subscription through MyAccount.
  3. If your subscription is through Fastspring you can update your credit card or cancel your subscription online here.

Subscription Cancellation

We offer many easy ways to cancel your subscription. When requesting your subscription cancellation please include the email address you used when purchasing ZookaWare Pro or your receipt number. All subscriptions are cancelled within 24 hours of request.

  1. When you place a new purchase you can request your subscription be cancelled in the chat widget on the thank you page displayed after your order is complete.
  2. You can request for us to cancel your subscription via email support@zookaware.com
  3. You can request for us to cancel your subscription in the chat widget on the right side of our website.

If you have any feedback about why you want to cancel your ZookaWare Pro subscription we appreciate it to help improve our product and service!

If you have any questions, or issues that are causing you to want to cancel your subscription chat with us first and lets solve your issue for you and keep you as a satisfied ZookaWare customer!

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